FAQ

I didn't receive a confirmation email, did my order go through?

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an Order # as part of your checkout, then your order has gone through. 

I didn't receive a tracking number, when should I expect it?

You should receive a shipping confirmation email within 1-2 days of your purchase, this can be longer during times of extreme volume. If you don't have it, it's possible that it got sent to your spam folder. 

Why was my credit card charged multiple times?

When you complete a checkout, your credit card company puts an Authorization for the order amount on your card. This money has not been paid to Black Republik, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 2-4 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times. 

My shipped package didn't contain all of the items that I ordered. Where is the rest?

 You may receive two different shipments (with 2 different tracking numbers) for the same order.

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel orders once they are placed.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, due to volume, we are unable to combine shipments on multiple orders.

Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?

This means one of two things: It is being processed currently or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. 

Can I change the address that my order is shipped to? Can I pick it up at a UPS store?

No, Black Republik only ships to the customer's billing address and cannot be rerouted to a local store. No exceptions. If you entered the wrong city, but your zip code is correct, USPS will auto-correct this. 

Can I exchange my item for a higher priced item if I pay the difference?

No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.